Flights are experiencing setbacks and cancelled at major hubs like London Heathrow following a reported online intrusion targeted a systems operator for check-in along with flight operations.
Widespread Disruption Across Several Terminals
Facilities at the Belgian and German capitals have similarly encountered service interruptions after the system malfunction involving the service provider, supporting several airlines at airports globally.
Airport Announcements for Passengers
Heathrow said flyers are urged to confirm their flight status before travelling. An announcement noted: “The provider, which provides check-in and boarding systems to multiple carriers globally, is facing a systems outage which could lead to delays for departing passengers.
“During this time, works to resolve the problem quickly, passengers are encouraged to check their flight status with their airline prior to arriving. We suggest arriving only within three hours before an international journey or two hours ahead of a domestic flight.
“Support teams are available in check-in areas to help and reduce inconvenience. Our apologies for any inconvenience.”
Brussels Airport Reports Cyber-Attack
The Brussels terminal stated: “There was an online breach on Friday night the 19th affecting our systems partner handling passenger processing and flight boarding impacting a number of terminals in Europe, such as our facility. Consequently, at the moment only manual check-in and boarding is possible.
“Our partner is actively working to fix the situation and trying to resolve the problem without delay. The result is significant disruption across all operations which means delays and cancellations for many journeys.”
Travelers were urged to verify their flight status with their airline and only travel to the airport if their flight is scheduled.
Berlin Airport Notes Longer Waits
A notice published by Berlin announced: “Due to a technical issue at a system provider with European operations, passengers face lengthy hold-ups when checking in. We are working on a quick solution.”
